Bad news for Canadian internet users again as Telus is significantly lowering data caps out west. As an unhappy customer explains on DSL Reports, the company is chopping usage on its fastest-speed High Speed Turbo 25 service in half, from 500 gigabytes per month to 250 GB. The High Speed and High Speed Turbo services are also taking big cuts, to 100 GB from 150 GB and 150 GB from 250 GB, respectively.
As the customer points out, subscribers to that fastest tier will be getting half the usage for the same price when these cuts take effect in February – with no explanation from the company, to boot.
I inquired with Telus and here’s the spokesperson’s full response:
Even with this change our thresholds remain the most generous in Canada. Thresholds of this sort are standard in the industry, and ours are far more generous than those of most other Canadian ISPs, in many cases more than twice as high. With this change TELUS offers a number of simple internet plans from $24 to $60 a month with speeds up to 25 MBPS and thresholds as high as a huge 400 GB a month. Our most popular mid-range plan TELUS 15, will give you up to 15 MBPS and 150 Gigs, more than enough for all but the heaviest users.
Since 2000, TELUS has invested more than $30 billion to bring Canadians some of the most advanced wireless and wireline broadband networks in the world. We have made significant investments in our network so that our customers can get the services that they want within their standard plan. In large part because of this investment our basic service is half the price of what broadband internet service first cost when it was launched 10 years ago, and our thresholds the most generous in the country. In the last few years, rates have remained about the same while the speeds and thresholds have dramatically increased, which has allowed customers to use increasingly data-heavy services, such as video streaming off the Internet. Read the rest of this entry »