J.D. Power has released its latest customer satisfaction ratings of Canadian internet and television providers and the results, from east to west coast, were pretty telling on the state of competition for those two services.
In Eastern Canada, Quebec’s Videotron got top marks on both TV and internet service. Shaw’s satellite TV business also scored well while Cogeco did okay with internet service. In the West, Telus and MTS rated decently on TV while SaskTel customers are extraordinarily satisfied with the company. The same goes with SaskTel for internet service, where Telus also did well.
J.D. Power’s scores, which run from zero to 1,000, aren’t exactly explicit in what they mean – SaskTel gets a 705 for its internet service, for example – so I asked for some clarification. I was sent these charts (links to PDF), which do a better job at explaining through the use of a five-point “Power Circle” rating. Five circles, like what SaskTel has, means “among the best,” four equals “better than most,” three is “about average” and two is “the rest.” Read the rest of this entry »